How to Improve Customer Service with GPS Tracking

Fleet Management GPS Tracking

Customer satisfaction is crucial to the success of any business. One of the best ways to improve customer service is with GPS tracking. Using the most advanced technology, GPS fleet management helps improve productivity, maximize customer service, trim operating costs, and reduce fuel usage. Whether you manage a fleet of one vehicle or one hundred, improving customer service is easy when you use the proper tools.

Improving customer service with GPS tracking

Reducing delivery times is one of the goals of any fleet manager. By implementing GPS fleet management systems, dispatchers and managers can track when drivers and deliveries are arriving. Being able to say, “Your package will arrive today by noon,” and having the delivery show up on time helps to instill customer trust in your business.

Whether your business focuses on delivery or service, your drivers only need a mobile device with an internet connection to be inexpensively tracked by and dispatched efficiently. Company cars, vans, trucks, buses, and other types of vehicles or equipment can now be installed with GPS tracking systems. Those systems can capture location data every few seconds and then send it back in a real-time map display.

GPS tracking systems, like ManageIt by Ituran, also provide increased flexibility when your customers require your immediate attention or assistance. Being able to respond quickly leads to grateful, satisfied customers, creating a successful, long-term business relationship. Let’s face it: when you can give your customers a clear picture of what’s going on with your fleet, you’ll provide better customer service and look more professional and competent to your clients.

Fleet management solutions with GPS tracking

But that’s just the tip of the iceberg when it comes to the information provided to fleet management solutions. Here are some of the other ways GPS tracking helps improve fleet management dispatching:

  • Move the closest vehicles to customers, providing fast customer service
  • Reduce route confusion and response time to customers
  • Create efficient delivery routes
  • Track vehicle problems and emissions for a quick remedy
  • Minimize opportunity for personal use of company vehicles
  • Track fuel use

GPS tracking helps improve safety, too. Fleet management systems provide in-depth performance data and identifies problems such as excessive speeding, harsh braking and accelerating, idling, unauthorized vehicle stops, and personal vehicle use. ManageIt records all of the events and includes them in its driver’s evaluation.

Fleet tracking allows managers to not only know where their vehicles are but how they are. Through advanced diagnostic screening and emissions monitoring, as well as keeping track of scheduled maintenance, managers can help minimize the number of accidents caused by faulty vehicles.

With fleet management solutions, knowing the location of your drivers was never this easy or efficient. As a fleet manager, you need up-to-the-minute, accurate information to communicate with your drivers on the road and troubleshoot any problems. ManageIt from Ituran helps you deliver the optimal customer service. It can also lead to an increase in customer satisfaction—which, in turn, leads to increased profitability. If that sounds like a goal you’re driving towards, get started with Ituran today by calling 954-494-2022.